By John Jones, DeAnne Aguirre, and Matthew Calderone
A strategy is meaningless unless it can be implemented. In large companies, that takes the sustained, collective actions of thousands of employees who are responsible for designing, executing, and living with the changed environment. Senior executives must have an intimate understanding of the human side of change management -- the alignment of the company's culture, values, people, and behaviors -- to encourage the desired results. Booz Allen Hamilton has identified a set of 10 key practices, tools, and techniques for managing the human side of change.