Do you ever look at your IM buddy list and wish that there were someone online that you could chat with, ask what your horoscope is and what movies are playing in your area? Welcome SmarterChild. If you use AIM, then all you do is add SmartChild to your buddy list and off you go, if you use MSN Messenger, there are a couple of extra steps. I have accounts in both but use Trillian and found that it works fine if I add a buddy to my AIM account through Trillian. Wanna a real kicker, the site will even generate a custom URL for you to plug into your cell phone browser. I wonder though, since I can do AIM on my cell phone, will that work (will try it.).
SmarterChild is built by a company called Conversagent using what they call BuddyScript technology (the SDK is available here). I have actually tried this a couple of times now and it takes a bit of getting used to but is actually pretty good. The thing I like is the integration into workflow - people are already using IM more and more in their daily routine so the idea of making automated knowledge bases available via a well done chat bot is dead on. Its low threshold so give it a try.