All I've done is be a loyal customer Cingular and then you. I've actually DEFENDED you to people who ragged on your coverage (honestly your coverage isn't that great at my house but I'm willing to live with that). I was pretty happy when the iPhone came out and it was on your service because it meant I didn't have to switch. Now though, you can suck it.
Honest to pete. I hope you die like the dinsaurs. I have been paying bills to freaking idiots for over 12 years. TWELVE YEARS YOU DOLTS. Did you think I didn't have another service I could switch to? Of course I could you dolts but now when the iPhone 3GS comes out, you treat me like I've only been a customer for like a year. So instead of selling me the iPhone 3GS (32GB BTW) for $299 - you want to bang me like a rented goalie for $499!! And the galling part is the condescending douchebag language you use when you propose this royal screwing:
Ooh really? Be still my beating heart. You know what's really awesome? The $18 addtl. screwing. Did you guys laugh when you thought that one up? Lovely. Corporate douchebags. Money-grubbing ass monkeys. Hard-headed, non-customer understanding, grab every dollar while you can pig bangers. (sorry pigs). So my reward for being a loyal customer for over a decade is to only get SCREWED for $200 extra over some new schmuck who could walk in and sign up today?! Is that how you read it?
Well guess what ass-hats? Guess how much of my money you're getting? Zero. Zip. Nada. Nil. Nothing. Gonna spend that money on something else. So instead of you making $200 more off me, you make nothing. How's that for some fancy math you knuckle-dragging shitheads? Oh, let me tell you what else doesn't bother me one freakin' bit - don't write in and start telling me about subsidizing hardware costs or anything like it - you know how much I care? That's right - NOT AT FREAKIN' ALL. Guess who picked your business/revenue model? That's right - your dumbass, 20th century thinking cavemen of an executive corps. So I really don't care how much you subsidize a phone for - guess what it looks like to me? It looks to me like someone who has never ben a customer to AT&T can get a better deal than me. Why don't you just include a note in my next bill that says "thx for all your business Mark, suck it."
I hope you go the way of Sprint even the way of the 'real' AT&T. Or AOL. Or the Rocky Mountain News. I hope you get the feeling that you're a dinosaur and you're looking up into the sky one night and you see this big meteor streaking down and you're all like "I wonder if that meteor will change my life?" Yeah, I hope it does. Hey! AT&T marketing/PR hacks - did you hear the audience when they mentioned AT&T from the stage at WWDC 2009? Groans, moans and boos. Awesome job fellas. No really. In light of that, way to treat loyal customers. I CANNOT WAIT until Apple dumps you or opens the iPhone up to other carriers like Verizon. Guess what will happen then you turd-munching idiots? I'll be gone. Then you won't just be out my $200 but every other payment for the rest of my life. Rest assured too that I'll spend part of the rest of my life telling everybody about how bad you suck.
Have a nice day douchebags.
If it makes you feel any better, I had an AT&T nightmare the other day that drove me to blog about it as well, complete with AT&T Death Star imagery.
So I can relate. Different problem, but same freakin' idiots.
Cheers!
Posted by: Michelle | June 23, 2009 at 12:05 AM
Hey, Mark, they may have saved you more than that. I did upgrade to the 3GS, but instead of having one bar at home with my original iPhone, I no have NO SERVICE!! Will be at the AT&T Store on Monday morning and will try to get a refund if this doesn't change. Wish me luck. There really doesn't seem to be that much of an upgrade other than cut/copy/paste which should have been there at the beginning. Now take a big breath...
Posted by: Judy Brown | June 20, 2009 at 07:49 PM
Koreen - I think you got your phone for the low price because you were "eligible" for an upgrade since you were going from 1G to 3G as opposed to me going from 3G to 3GS.
I just hate them now. I hate any company that is this thick-headed about how it treats its customers.
But srsly, how is the 3GS?
Posted by: mark oehlert | June 20, 2009 at 07:34 PM
So I ordered my phone online and didn't have to pay more for it (loop hole?). And when I went to the Apple store today for help with my phone service because the SIM card wasn't working (kinda my fault), they turned me away until Monday (omg, can't go 2 days without a phone)...so I went to the AT&T store (no line there!) and they fixed my stuck SIM card even tho I didn't buy the phone from them and they had no reason to support it. The woman gave me her card so if the service didn't connect I could call her cell # directly. When it didn't connect 2 hrs later, I came back to the store and the manager gave me a new SIM card for free and didn't make me wait in line.
That said, they open it up to Verizon and I will be off like a prom dress...because I don't care how nice the AT&T store was to me today...their coverage sucks :)
Posted by: Koreen Olbrish | June 20, 2009 at 07:23 PM
Dear AT&T:
Yeah, what HE said, man!!! Sure, I"M locked into you for another 2 years. But, ya know what? I'll gladly pay to get out when the option is available.
You must know this...right?
When you lose the exclusivity with the iPhone you will go down faster than the Hindenburg.
I know of NO person saying, "I LOVE AT&T - Totally stickin' with 'em even when I don't have too".
You must know this too...right?
I'm just dieing to know what the business decisions have been along this glorious path of yours. I'm waiting for the case study my son & daughter will be doing 10 years from know analyzing what has transpired in this decade.
Its either going to be a story of genius or lunacy.
Only time will tell. Unless you decide to tell us all a little sooner.
Best of luck in 2010.
Posted by: Brent Schlenker | June 20, 2009 at 06:29 PM
LOL I spent an hour on the phone asking them to explain, re-explain and re-re-re-explain that policy. It doesn't make sense.
I qualify for the street price summer of 2010.
Posted by: Daivd | June 20, 2009 at 05:15 PM
Don't hold back dude - let it all out. It's cathartic.
Posted by: Steve Howard | June 20, 2009 at 04:56 PM