I was reading "Advancing Ethnography in Corporate Environments" edited by the amazing Brigitte Jordan, and on page 16 of the Introduction, she brings up the role of time and temporality in corporate life and how those business ideas of time don't always align with how ethnographers need to grasp the organization of time in particular clients. This got me thinking though.....
My employer, PeopleFluent is in the software-as-a-service space. We build human capital management software/systems (sales pitch available on request). That means that we have software developers, project managers, support, professional services, and the more standard corporate functions - finance, HR, L&D (that's me!)....it hit that all those units work together but none have exactly the same time cycles. Not only do those internal functions have their own time cycles, but because we have ongoing, daily relationships with our customers - we have their time cycles to be concerned with as well.
So what right? Well think about how the different time cycles carry their own pressures and demands not to mention the ad hoc time pressures created by someone walking into your office and dropping a new request on your desk. Then we sit around and wonder things like 'why aren't people taking our courses'? I'm just wondering if these competing time cycles are a vector that rarely gets factored into our planning. Are we trying to get hold of SMEs who are developers close to a new version release? Ever tried talking to finance folks at the end of the month?
Can we be time travellers then? Do we traverse all the time cycles of the organization and try to at least raise awareness of them? Do we factor in time differing pressures to our design and development schedules? So how could we draw all these various time cycles? Sine curves? Venn diagrams?
Can you picture a wall of clocks on the wall...they used to be set to different world cities but now they're labeled "Version Releases" "Support Calls" "Course Development"....? How different wold those be and what is that impact? ...just questions for now, for answers I'll hop back in the TARDIS and see you soon ;-)